How we collect, use and protect personal information.

The controller responsible for personal data processed through this website is:

Depending on how you use the website, we may process account and identity data, contact details, address and household information, property preferences, application and tenancy information, inspection and move-in dates, communications, uploaded payment confirmations, generated documents, login records, security logs and technical information such as IP address, browser type and request timestamps.

Please provide only information that is accurate, relevant and necessary for your application. Do not upload unrelated sensitive documents.

Personal data may be processed to create and secure your account, respond to enquiries, assess and administer rental applications, coordinate inspections and relocation support, issue application and tenancy documents, communicate payment instructions, verify submitted confirmations, prevent misuse and comply with accounting, tax, record-keeping and other legal obligations.

Depending on the context, processing is based on steps requested before entering a contract, performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the service, or consent where consent is specifically requested.

Information may be shared only where necessary with authorised company personnel, relevant property owners or managers, professional advisers, hosting and email providers, document-generation and IT-support providers, financial institutions involved in payment verification, and public authorities where disclosure is legally required.

Service providers are expected to process data only for agreed purposes and with appropriate confidentiality and security safeguards.

Data is retained only for as long as required for the purpose for which it was collected and for applicable legal, accounting, tax, limitation and evidence periods. Unsuccessful or withdrawn applications may be deleted or restricted earlier unless retention is necessary to handle a dispute, prevent fraud or satisfy a legal obligation.

Subject to the conditions of applicable law, you may request access to your personal data, correction of inaccurate data, deletion, restriction, portability, or object to certain processing. Where processing relies on consent, consent may be withdrawn for the future. You may also lodge a complaint with a competent supervisory authority.

To protect your information, we may ask for reasonable proof of identity before responding to a request.

We use organisational and technical safeguards designed to protect personal data against unauthorised access, loss, alteration and disclosure. No internet service can guarantee absolute security, so users should protect their login credentials and notify us promptly of suspected misuse.

If a service provider processes data outside the European Economic Area, an appropriate transfer mechanism and additional safeguards will be used where required.

This privacy notice may be updated when services, legal requirements or processing activities change. The current version and its update date are published on this page.